Look, if you’re an SMB or MSP diving into AI chatbots for customer service or internal tools, don’t kid yourself—these systems are basically digital elephants with perfect memories, storing every query and transcript longer than you’d ever want, potentially exposing sensitive stuff like health details or account numbers to reviewers or even training datasets. That’s why redaction isn’t just a good idea; it’s a must-do, meaning permanently scrubbing personal identifiers from files before uploading, not just slapping on a black box that could be undone in a heartbeat. Minimize what you share by treating every chatbot interaction like a public record, and demand transparency from providers on how data is handled to keep user trust intact and dodge looming compliance nightmares. Businesses that get this right turn privacy into a killer edge, standing out in a sea of AI hype by showing customers you’re not just fast, but secure. Oh, and pro tip: Pause before hitting send, sanitize that doc, and save yourself the headache—your bottom line will thank you.
Source: https://www.techradar.com/pro/5-things-businesses-and-users-should-remember-when-using-ai-chatbots
